We've compiled a list below of the most common questions we receive. If you have a concern not addressed here please let us know. We are always looking to improve our FAQ and make it more helpful.

  • Is One Family Toothpaste Safe?

    Yes, all our products are natural and completely safe for the family. All natural toothpaste with safe ingredients is an ideal way of maximizing dental health without the dangers that come with unsafe chemicals found in conventional dental care products.

  • Is this product safe for infants and children?

    Yes, our products are safe for both infants and children. Parents want to keep kids safe by searching for the best and safest products, this is an important responsibility in the home. Choosing natural, safe personal care products will give you peace of mind that your family will be exposed to only the safest ingredients.

  • How Does One Family Toothpaste Work?

    Our collection of natural ingredients(Chamomile Extract, Bee Propolis, Tea Tree Oil) provides anti-inflammatory, antibacterial, anti-fungal and anti-viral treatment against a range of dental diseases. Vitamin C enhances gum health and Tranexamic Acid treats gum bleeding. Our mild abrasive additives combat microorganisms and fight plaque, it also works to remove food stains and polish the surface of the tooth. The unique flavors of One Family Toothpaste makes the brushing experience more appealing.

  • How do I use One Family Toothpaste?

    When brushing with One Family Toothpaste it's important to use short strokes back and forth to clean the outer surfaces, inner surfaces, and the chewing surfaces of all of your teeth. To clean in between your teeth, vertical brush strokes should be used while you are brushing. The proper amount of time needed to brush the whole mouth is about 2 minutes. Excess toothpaste also produces excess foam and the need to spit, creating a mess. In fact, we spit most of the extra toothpaste into the sink without it ever touching our teeth. The excess foam fills our mouth and can also make us stop brushing sooner than we should. The proper quantity of toothpaste for an adult is a pea sized amount. Flossing your teeth once a day will also remove any remaining food, plaque, and bacteria from in between your teeth.

  • How often should I use One Family Toothpaste?

    You should clean your teeth with our toothpaste and a soft-bristled brush two or three times each day.

  • How much toothpaste should I use?

    For adults use an estimated pea sized dab of toothpaste to properly clean teeth. Use half of the amount that is recommended for adults to brush your children’s teeth. Most people think that it's necessary to cover the entire brushing surface of a toothbrush because of the way toothpaste is advertised on television, this is far too much. The average toothpaste used per brushing is about 1.5 gram. A 130g tube of toothpaste will give about 85 - 88 uses.

  • Will One Family Toothpaste work on all types of teeth?

    One Family Toothpastes will work on all types of teeth including natural teeth, veneers, crowns, bonding and even dentures.

  • Is One Family Toothpaste safe for use with orthodontic appliances (braces, etc)?

    Yes. There’s nothing in our ingredients that should cause any damage to your braces.

  • Which type of toothbrush should I use?

    Your dentist should be able to recommend a toothbrush suitable for you. However, adults should choose a small- to medium-sized brush head. This should have soft to medium, multi-tufted, round-ended nylon bristles or 'filaments'. The head should be small enough to reach into all parts of the mouth: especially the back of the mouth where it can be difficult to reach. Children need to use smaller brushes but with the same type of filaments.

  • Why should I floss, isn't brushing enough?

    Flossing reduces the number of bacteria in your mouth. There are millions of these microscopic creatures feeding on food particles left on your teeth. These bacteria live in plaque which can be removed by flossing. Brushing your teeth gets rid of some of the bacteria in your mouth. Flossing gets rid of the bacteria the toothbrush can't get to. That's the bacteria hiding in the tiny spaces between your teeth. If you do not floss, you allow plaque to remain between your teeth. Eventually it hardens into tartar. Plaque can be removed by brushing. Only the dentist can remove tartar.

  • How can I get my kids to brush their teeth?

    Make it fun! If you are enthusiastic about brushing your teeth, your children will also be enthusiastic. Children want to do the things their parents do. If your children see you brushing your teeth and displaying good dental habits, they will follow. Ask the dentist for other creative ways to get children to brush their teeth. Getting your children to brush starts with taking them to the dentist at an early age. All children should be seen by their first birthday or 6 months after the eruption of the first tooth.

  • How do I take care of my baby/toddler’s teeth?

    If your baby doesn’t have any teeth yet, you can wipe her gums with a clean warm wet cloth after every feed. Once she gets her first teeth, make sure you clean them after feeds with a warm wet cloth and avoid letting your baby fall asleep with a bottle. Do not allow your baby to drink anything else but milk or water from a bottle. Your toddler can have their teeth brushed the same way as the rest of the family. Until they are three years old they may not be able to spit, so avoid putting too much toothpaste on the brush and use only a smear rather than a blob of paste to brush their teeth.

  • What do I do if I am not satisfied with this product?

    If, for any reason, our products do not meet with your satisfaction, please contact us immediately.

  • What’s the shelf life of the product?

    3 years from date of manufacture when properly stored at room temperature. Shelf life is the recommended maximum time for which products can be stored(exist on a shelf) before the quality deteriorates.

  • Where is the expiration date printed on the product?

    The expiration date is printed at the back of the tube, above the barcode.

  • What are the active ingredients in One Family Toothpaste?

    Chamomile Extract, Bee Propolis, Tea Tree Oil and Vitamin C.

  • Why is there no fluoride in One Family toothpaste?

    Our natural therapeutic ingredients serve as a much safer alternative to flouride, bypassing the many harmful effects of flouride use.

  • What is the problem with fluoride?

    While a lot of people think that fluoride prevents tooth decay, most of us don’t realize that fluoride can actually cause a type of tooth decay called dental fluorosis – most commonly observed in children. Harmful effects of fluoride have also been linked to osteoporosis, thyroid problems, endocrine problems and cancers, just to name a few.

  • What flavors of One Family Toothpaste are available to purchase?

    5 variants are currently available - Strawberry, Blackcurant, Banana, Orange and Peppermint. We are always looking for creative ways to respond to consumer demand and preferences, and are thrilled to be expanding our offering. More flavors coming soon.

  • Where can I buy the Products?

    Our products are available at various stores nationwide. If you have a supermarket, pharmacy, mass merchandiser or even a convenience store nearby - chances are you can find our products inside.

  • What happens if the gel gets into the eyes?

    Hold the eyelids apart and flush continuously with running water. Continue flushing for at least 15 minutes or until advised to stop by a doctor.

  • Are your products tested on animals?

    No, our products are not tested on animals.

  • How often do I need to visit the dentist?

    Depends, but ideally 6 monthly, unless your dentist specifies otherwise.

  • How can I ensure I maintain optimum oral health?

    Good diet, great overall health, good hydration, good oral hygiene, regular visits to the dentist and hygienist.

  • How does oral health impact my overall well-being?

    There are links between poor oral health and other systemic diseases. Most studies show that it is not a causative link (i.e poor oral health does not cause heart disease), rather those patients already affected by a chronic systemic disease (such as heart disease and diabetes) have more problems trying to manage their disease if their oral health is poor. It is more difficult to maintain good oral health if you are already chronically ill or on medication, so making sure excellent oral health is maintained while you are healthy will pay dividends in times of illness.

  • How can I prevent cavities?

    Always spend two to three minutes brushing your teeth. It takes that long to get rid of the bacteria that destroy tooth enamel. Do not brush too hard. It takes very little pressure to remove bacteria and plaque. Floss at least once a day. Flossing is the only way to get bacteria from between your teeth.

  • Why do my gums bleed when I brush my teeth?

    Bleeding gums is often a sign of gum disease. This condition will usually resolve if care is given to plaque removal by daily brushing and flossing of teeth. Bleeding gums is also common during periods of hormonal changes as in puberty and pregnancy. However, rarely, bleeding gums could also be a sign of blood disorders.

  • What should I do about bleeding gums?

    People often respond to bleeding gums with the wrong method of treatment. Usually, gums that bleed are a symptom of the onset of periodontal disease or gingivitis. But often, people stop brushing as frequently and effectively because it may be painful or it may cause the gums to bleed again. However, when gums are inflamed, brushing could help reduce the inflammation. More importantly, you should see your dentist to have a periodontal screening and recording performed in order to determine the level of disease present and the best treatment course to pursue.

  • Why do my teeth darken?

    Aging - As we age, the enamel on our teeth thins, becoming more transparent and exposes the layer of yellowish dentine just below it.
    Nature - Tooth color varies from one person to another.
    Tobacco - Both smoking and chewing tobacco
    Diet - Drinks such as red wine, tea, coffee, dark soda and foods that have a high sugar or dye content.
    Tetracycline and Fluoride - Tetracycline can cause bluish stains on tooth enamel later in life, and excessive fluoride can cause an overall darkening.
    Poor dental hygiene - Inadequate brushing and flossing to remove plaque and stain-producing substances can cause tooth discoloration.
    Disease - Several diseases that affect enamel and dentin can lead to tooth discoloration.

  • What is tooth sensitivity?

    Tooth sensitivity is dental pain which is sharp in character and of short duration, arising from exposed dentin surfaces in response to stimuli, typically thermal, evaporative, tactile, osmotic, chemical or electrical; and which cannot be ascribed to any other dental disease.

  • What causes tooth sensitivity?

    Sensitive teeth are typically the result of worn tooth enamel or exposed tooth roots(from receding gums). Sometimes, however, tooth discomfort is caused by other factors, such as a cavity, a cracked or chipped tooth, a recently placed filling or a side effect of other dental procedures, such as bleaching. When you have sensitive teeth, certain activities, such as brushing, flossing, eating and drinking, can cause sharp, temporary pain in your teeth.

  • What can I do about sensitive teeth?

    To prevent or reduce the effects of the damage:
    Don’t brush too hard.
    Avoid acidic foods and drinks.
    Unclench your teeth and stop teeth grinding.
    Take a break from bleaching.
    Tooth sensitivity can be a sign of other problems so start by visiting your dentist to identify or rule out any underlying causes of your tooth pain. Depending on the circumstances, your dentist might recommend:
    Desensitizing toothpaste.
    Surgical gum graft.
    Root canal - a procedure used to treat problems in the tooth's soft core (dental pulp).
    Your dentist may also do a deep clean of your teeth, called planing or scaling, that scrapes tartar and plaque below the gum line.
    You could also need medication or surgery to fix the problem.

  • What causes tooth sensitivity?

    Sensitive teeth are typically the result of worn tooth enamel or exposed tooth roots(from receding gums). Sometimes, however, tooth discomfort is caused by other factors, such as a cavity, a cracked or chipped tooth, a recently placed filling or a side effect of other dental procedures, such as bleaching. When you have sensitive teeth, certain activities, such as brushing, flossing, eating and drinking, can cause sharp, temporary pain in your teeth.

  • How do i prevent teeth sensitivity?

    Tooth sensitivity can be avoided by healthy dietary and oral hygiene practices.
    By using a non-traumatic toothbrushing technique(rather than indiscriminately brushing the teeth and gums in a rough scrubbing motion) will help prevent receding gums and tooth wear.
    Non-abrasive toothpaste should be used, and brushing should be carried out no more than twice per day for two minutes on each occasion.
    Excessive use of acidic conditions around the teeth should be avoided by limiting consumption of acidic foods and drinks. Importantly, the teeth should not be brushed immediately after acidic foods or drinks.
    A non-abrasive diet will also help to prevent tooth wear.
    Flossing each day also helps to prevent gum recession caused by gum disease.

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